Privacy Policy

Effective Date: 12/1/2025
Last Updated: 12/1/2025

1. Who We Are

Change with Serenity is operated by Therapy with Serenity, doing business as Change with Serenity (“we,” “us,” or “our”).

Our website address is: https://www.changewithserenity.com

You may contact us at:

admin@changewithserenity.com

1041 Grand Ave., Suite 135

St. Paul, MN 55105

2. Information We Collect

We collect personal information that you voluntarily provide when interacting with our site or program, including:

  • Name and email address
  • Billing details
  • Login credentials
  • Homework submissions or forum participation
  • Information submitted via contact forms
  • Optional demographic information
  • Communication and support requests

We also collect non-personal data automatically, including:

  • Device type, browser, IP address
  • Pages visited and time on site
  • Referring URLs
  • General usage patterns

This information is collected through cookies, analytics tools, and advertising pixels.

We do not knowingly collect data from individuals under 18.

3. Contact Forms

When you submit a contact form or registration form, we collect the information you provide so we can respond to your request or manage your account.

We do not use this information for marketing unless you explicitly opt in.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and secure our website
  • Improve user experience
  • Measure analytics
  • Support advertising and retargeting

You can disable cookies in your browser settings at any time. Some features may not function properly if cookies are disabled.

5. Advertising & Retargeting

We may use advertising and analytics tools such as:

  • Meta (Facebook/Instagram) Pixel
  • Google Ads tags
  • Other marketing platforms

These tools may collect information like your IP address, device type, browsing behavior, and on-site actions to:

  • Measure advertising performance
  • Improve ad relevance
  • Understand user behavior

We do not sell your personal data.

Opt-Out Options

You may opt out of interest-based advertising through:

  • Browser settings
  • Digital Advertising Alliance: https://optout.aboutads.info/
  • Your mobile device’s ad settings

Advertising platforms maintain their own privacy policies and data practices.

6. How We Use Your Information

We use your information to:

  • Provide access to the Change with Serenity coaching program
  • Manage member accounts and forum participation
  • Communicate program updates and support
  • Process payments
  • Improve website and program functionality
  • Maintain safety and performance

We do not sell personal information.

7. Third-Party Services

We use trusted third-party service providers for:

  • Website hosting
  • Video delivery
  • Email communications
  • Payment processing
  • Analytics
  • Advertising

Some providers may process data on servers located outside your region. All third-party services follow industry-standard privacy and security practices.

By signing up for the program, you may receive program-related emails such as updates, reminders, or resource links. You may unsubscribe from non-essential emails at any time.

8. How We Protect Your Information

We use industry-standard security measures, including:

  • Encrypted storage
  • Secure payment processing
  • Password protection
  • Access restricted to authorized personnel

If we detect a data breach, we will notify affected users and take immediate corrective action.

9. Your Rights

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, contact admin@changewithserenity.com.

10. Data Retention

We retain personal information only as long as necessary to:

  • Deliver the program
  • Maintain your account
  • Comply with legal obligations

You may request deletion at any time.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, contact:

admin@changewithserenity.com